Frequently asked questions

• How do I pay?
• How long will it take to process my order?
• Do you do any more sizes?
• How are the canvases produced?
• How much is delivery?
• How will my artwork be packaged?
• How do I care for my canvas?
• What is your Returns Policy?
• Is there a telephone number I can call?
• Do you deliver overseas?
• Can I send you an image which is not my own?
• Do you supply to trade?
• How secure is the website?
• Privacy Policy
• Safebuy accreditation
• Can you match colours?
• Damaged artworks

How do I pay?

• Paypal
• Over the phone - Call: 0121 551 9566
• Cheque or Postal order

You can purchase securely online via Paypal using a credit or debit card or over the telephone.

Paypal is a globally recognised secure online payment system. Paypal enables buyers to send and receive money online. Paypal has over 64 million member accounts in 45 countries. Paypal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use Paypal, your financial information is never shared with the merchant.

If you prefer to pay by post using a cheque or postal order, please state which painting you require, your contact details including phone number and make your cheque payable to 'Modern Interior Art'.

Post to:

Poparted
82 Vyse Street
Hockley
Birmingham
B18 6HA

How long will it take to process my order?

After the design consultation your artwork will be completed and sent via courier within 7 working days.

Do you do any more sizes?

We offer a made to measure service. Just let us know what size you want by email or telephone and we will calculate the price.

How are the canvases produced?

We print on 100% cotton, artist quality canvas, using the highest quality artist acrylic paints. We use solid wood frames (not MDF), and the canvas is stretched around the frames and secured at the back. There are no visible tacks on the sides of the canvas.

How much is delivery?

All prices include free delivery to an address within mainland Britain.

Items are dispatched via courier during normal working hours - Monday to Friday between 9.00am and 5.30pm.

Deliveries outside of normal business hours and on Saturdays may be possible but will normally incur an extra charge. Please contact us for details.

How will my artwork be packaged?

Your portrait will be packed carefully and delivered to you via courier wrapped in several layers of foam, polystyrene edges, bubble wrap, corrugated cardboard, we then place it within a made to measure heavy duty cardboard box and finally strong brown packaging paper, this ensuring it cannot possibly be damaged during transit.

How do I care for my canvas?

To maintain and increase the life span of your canvas, do not expose it to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth.

What is your Returns Policy?

If for any reason you are unhappy with the end result, or anything related to your purchase, You have the right to cancel your order within 14 working days starting from the day after the goods have been received, under the Distance Selling Regulations Act 2000.

In the highly unlikely event that you decide that you do not want your piece of art you can return the painting in its original packaging (for protection). We will refund the full amount minus cost of postage and packaging.

You should contact us first by email or phone to arrange the return of the canvas. You must notify us, then return the canvas at your own expense by recorded delivery within 10 days from your notice.

We cannot accept items for a refund or exchange if they have been damaged after delivery.

You can cancel an order by emailing enquiries@Poparted.co.uk or calling us on 0121 551 9566. Of course, we always like to hear from our many satisfied customers.

Is there a telephone number I can call?

You can contact us on 0121 551 9566 during office hours which are Monday - Friday 8:00- 5:00.

Do you deliver overseas?

Yes, please contact us for transport costs.

Can I send you an image which is not my own?

Yes. But it is your responsibility to ensure that you have been granted the rights to the image in question and/or have obtained the relevant permission.

Do you supply to trade?

Yes, please contact us for our trade prices.

How secure is the website?

All your payment details are processed by a secure server and this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We do not send random marketing emails to personal email addresses (spam).

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name
address
phone number (if given)
email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

SafeBuy accreditation

The SafeBuy Assurance Scheme for web-based retailers is operated by Software Research Ltd. It is endorsed by TrustUK, the industry self-regulatory body set up by the Consumers' Association and the Alliance for Electronic Business, supported by the UK Government.

The SafeBuy Code of Practice is approved by TrustUK’s independent Accreditation Committee, chaired by Lord Borrie QC, former Director General of the Office of Fair Trading.

For further information about SafeBuy please visit www.safebuy.org.uk

Can you match colours?

Wherever technically possible we will take into account any requests regarding colour matching.

Damaged artworks

In the unusual event of your artwork being lost or damaged during transit, we will exchange it free of charge.

To qualify please keep all packaging and/or artwork as delivered and notify us within 24 hours of receiving your portrait via email or phone.

We advise you to sign, "NOT CHECKED" with the couriers if you have any doubts about damage upon delivery.